Buku Usaha Jasa Pariwisata Jilid 1 Kelas 10 SMK

Materi Usaha Jasa Pariwisata Jilid 1

Halaman Depan/Cov er .........................................................................
Pengantar Direktur Pembinaan SMK; .................................................. i
Pengantar Tim Penulis......................................................................... ii
Daftar Isi................................................................................................ iv
Sinopsis................................................................................................. vii
Diskr ipsi kons ep penulisan................................................................... ix
Peta Kompetensi .................................................................................. xii

JILID 1
BAB I
KARAKTERISTIK SUMBER DAYA MANUSIA DALAM
INDUSTRI PARIWISATA
................................................................. 1
- Informasi umum ...................................................................... 2
- Peta Kompetensi ................................................................... 3
- Daftar Kompetensi Lulusan .................................................... 4
- Mengenal Kepar iwisataan ...................................................... 6
- Keputusan dalam M elayani Pelanggan ................................. 46
- Berkomunikasi Melalui Telepon ............................................. 52
- Mengatasi Sit uasi Konflik ....................................................... 65
- Bekerja dengan Mitr a Kerja dan Pelanggan .......................... 81
- Bekerja dalam Lingkungan Sosial yang Berbeda .................. 91
- Mengikuti Prosedur Keamanan, Keselamatan dan
Kesehat an Kerja .................................................................... 101

BAB II
RESERVASI DAN TIKET PERJALANAN .................................... 112
- Informasi umum ...................................................................... 112
- Peta Kompetensi ................................................................... 113
- Daftar Kompetensi Lulusan .................................................... 114
- Airline Re servation ................................................................. 115
- Latihan Airline Reservation .................................................... 149
- Tiket Domestik ........................................................................154
- Latihan Tiket Domestik ........................................................... 178
- Tiket Inte rnasional.................................................................. 183
- Latihan Tiket Internasional ..................................................... 250

JILID 2
BAB III
PEMANDUAN WISATA ................................................................... 269
- Informasi umum ...................................................................... 270
- Peta Kompetensi ................................................................... 271
- Daftar Kompetensi Lulusan .................................................... 272
- Profesi Pr amuwisata .............................................................. 280
- Persiapan Pemanduan ........................................................... 293
- Tugas Bekerja sebagai Pramuwisata .................................... 318
- Layanan Transfer (Transfer in dan out) ................................. 321
- Transfer in............................................................................... 321
- Informasi pada saat transfer in ............................................... 330
- Transfer out ............................................................................ 336
- Tugas Trans fer in dan Transfer out ....................................... 343
- Layanan Pemanduan ............................................................. 354
- Contoh Beberapa Obyek Wi sata Domestik ........................... 371

BAB IV
PERENCANAAN DAN OPERASIONAL PERJALANAN
WISATA ............................................................................................... 413
- Informasi umum ...................................................................... 413
- Peta Kompetensi ................................................................... 415
- Daftar Kompetensi Lulusan .................................................... 416
- Biro Perjalanan Wisata ........................................................... 417
- Jenis -J enis Tour dan Pengelompokan Wisatawan................ 428
- Paket Perjalanan Wisata ........................................................ 432
- Menyusun Pake t Wisata......................................................... 439
- Perbedaan berwisata dengan memanfaatkan paket tour dan berwisata tanpa menggunakan jasa biro perjalanan ...... 441
- Menentukan Komponen Paket Wisata................................... 444
- Menentukan Tujuan Peny usunan Paket Tour ....................... 448
- Distribution of Tie dan Fungsi Itinerary .................................. 454
- Penghitungan Harga Paket Wisata ........................................ 463
- Pemasaran Produk Industri Pariwisata .................................. 483
- Peranan Promosi dalam Menjual Paket Perjalanan
Wisata ..................................................................................... 492
- Negosiasi dengan Pemasok .................................................. 495
- Konversi Nilai Tukar Mata Uang ............................................ 499
- Menentukan Harga dan Me m asarkan Produk ....................... 502
- Menawarkan harga dalam transaksi penjualan ..................... 510
- Memperbaharui Harga Produk Wisata................................... 518
- Tugas dan Soal ...................................................................... 530

Daftar Istilah/Glosari ............................................................................. 545
Daftar Pustaka ...................................................................................... 550
Curriculum Vita e Tim Penulis............................................................... 556